Terms of service
Version 1.0 — Effective Date: 1 August 2026
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the Snootique online store, including your purchase of customised dog-nose print jewellery and related products through https://snootique.co.za (“Store”).
Snootique is a trading name operated by DecaSoft (Pty) Ltd (“Snootique”, “DecaSoft”, “we”, “us” or “our”), a company registered in the Republic of South Africa.
By accessing the Store, placing an order or purchasing a Product, you agree to be bound by these Terms.
If you do not agree to these Terms, you should not use the Store or place an order.
These Terms must be read together with our:
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Privacy Policy;
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Shipping Policy;
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Refund Policy;
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product descriptions;
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care instructions; and
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any other policies or notices displayed on the Store.
Nothing in these Terms limits any consumer right that cannot lawfully be excluded under South African law.
2. Supplier information
The Store is owned and operated by:
Legal entity: DecaSoft (Pty) Ltd
Trading name: Snootique
Registration number: 2025 / 639770 / 07
Country of registration: Republic of South Africa
Physical business address: 3 Palmiet road, Stellenbosch, 7600
Address for service of legal documents: 3 Palmiet road, Stellenbosch, 7600
Email address: snootique.jewellery@gmail.com
Website: https://snootique.co.za
Snootique is the trading name used by DecaSoft (Pty) Ltd for its customised dog-nose print jewellery business.
3. Definitions
For purposes of these Terms:
“Business Day” means any day other than a Saturday, Sunday or official public holiday in South Africa.
“Customer”, “you” or “your” means the person accessing the Store or placing an Order.
“Custom Artwork” means the illustration, linework, engraving file or other design created from the Dog-Nose Photograph supplied by the Customer.
“Custom Product” means a Product that is manufactured, illustrated, engraved, altered or personalised according to a Customer’s photograph or instructions.
“Dog-Nose Photograph” means the photograph submitted by the Customer for purposes of creating the Custom Artwork.
“Order” means an order submitted through the Store and accepted by us.
“Product” means any pendant, necklace, chain, jewellery item, certificate, accessory or related product offered through the Store.
“Production” means the artwork preparation, illustration, engraving, assembly, finishing and quality-control process relating to a Custom Product.
“Store” means the Snootique website and online store available at https://snootique.co.za.
4. Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to place an Order.
By using the Store or placing an Order, you confirm that:
a. you meet these requirements;
b. all information supplied by you is accurate and complete;
c. you are authorised to use the selected payment method; and
d. you have the necessary rights or permission to submit any photograph, name, wording or other content supplied to us.
5. Nature of our Products
Our dog-nose print pendants are individually created from photographs supplied by Customers.
Each dog’s nose is unique. The Custom Artwork is therefore prepared specifically for the Customer and engraved onto the selected Product.
The engraving is an artistic interpretation of the visible nose lines and texture contained in the photograph supplied by the Customer. It is not represented as a forensic, biometric, veterinary or scientifically exact reproduction of the dog’s nose.
The amount of detail that can be reproduced will depend on:
a. the clarity and resolution of the photograph;
b. the lighting and focus of the photograph;
c. the angle at which the photograph was taken;
d. the visibility of the dog’s nose lines;
e. the size and shape of the pendant;
f. the engraving method;
g. the colour and finish of the material; and
h. the need to simplify very fine details so they remain visible when engraved.
6. Product photographs and examples
Photographs, videos, mock-ups and illustrations displayed on the Store are intended to provide a reasonable representation of our Products.
The completed Product may differ slightly from website images because of:
a. the unique nature of each dog’s nose;
b. differences between individual photographs;
c. natural variations in materials;
d. the engraving, polishing and finishing process;
e. lighting used in product photography;
f. differences between device displays and screen settings; and
g. minor manufacturing tolerances.
These minor differences will not constitute a defect where the Product materially conforms to the description, specifications and Custom Artwork applicable to the Order.
7. How the ordering process works
After you place an Order, we will send an email requesting a clear photograph of your dog’s nose.
You must reply to that email and attach the Dog-Nose Photograph.
The email will be sent to the email address supplied during checkout. You are responsible for checking your:
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inbox;
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spam folder;
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promotions folder; and
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junk-mail folder.
Your Order will only be complete and ready for artwork preparation once:
a. full payment has been received;
b. all required Order information has been provided;
c. we have received the Dog-Nose Photograph; and
d. we have determined that the photograph is reasonably suitable for creating the Custom Artwork.
The Production timeframe begins only once all these requirements have been met.
8. Photograph quality requirements
For the best possible result, the Dog-Nose Photograph should:
a. be taken close to the dog’s nose;
b. show the complete nose clearly;
c. be taken in good lighting;
d. be sharply focused;
e. show the lines and texture of the nose;
f. avoid excessive shadows;
g. avoid filters that remove or distort detail;
h. avoid glare or reflections; and
i. avoid objects covering the nose.
A useful guideline is:
If you can clearly see the lines on your dog’s nose in the photograph, we should be able to see and illustrate them.
The clearer the photograph, the more detail we will generally be able to include in the final engraving.
9. Unsuitable photographs
We may request a replacement photograph where the photograph supplied:
a. is blurred or out of focus;
b. has insufficient lighting;
c. is taken from too far away;
d. does not show the full nose;
e. contains strong shadows or glare;
f. is obstructed;
g. has been heavily edited or filtered; or
h. otherwise lacks sufficient visible detail.
Production will not begin until a reasonably suitable photograph has been received.
If the Customer does not provide a suitable photograph after we have requested one, the Order may be placed on hold until the required photograph is received.
Any delay caused by the Customer’s failure to provide an acceptable photograph or required information will extend the estimated completion and delivery date.
10. Responsibility for the submitted photograph
You are responsible for selecting and submitting the Dog-Nose Photograph used for your Order.
We are not responsible for reduced engraving detail caused directly by:
a. poor focus;
b. low resolution;
c. poor lighting;
d. strong shadows;
e. an unsuitable angle;
f. glare;
g. hidden nose detail;
h. excessive editing; or
i. limited detail visible in the photograph supplied by you.
This does not limit your rights where we have accepted the photograph but the completed Product does not reasonably conform to the accepted Custom Artwork or material specifications of your Order.
11. Customer photographs and intellectual-property rights
You retain ownership of your original Dog-Nose Photograph and any other original content supplied by you.
By submitting a photograph or other content, you grant us a limited, non-exclusive, royalty-free licence to:
a. receive and store the content;
b. crop, trace, edit, clean, enhance or convert the content;
c. create the Custom Artwork;
d. reproduce or engrave the Custom Artwork on the ordered Product;
e. communicate the photograph or artwork to employees, contractors and service providers involved in creating or delivering the Order;
f. create reasonable backups and production records; and
g. retain records where reasonably required for customer support, legal compliance, tax, fraud prevention, dispute resolution and quality control.
This licence is limited to fulfilling, administering and supporting your Order.
We will not use your Dog-Nose Photograph, pet’s name, Custom Artwork or completed Product for advertising, promotional materials or social media without obtaining separate permission from you.
12. Customer warranties regarding submitted content
By submitting a photograph, name, wording or other content, you confirm that:
a. you own the content or have permission from the owner to use it;
b. our use of the content to fulfil your Order will not unlawfully infringe another person’s copyright, privacy or other rights;
c. the content is not unlawful, harmful, abusive or offensive; and
d. where an identifiable person appears in the photograph, you have permission to submit and use the photograph for the Order.
We may reject content that we reasonably believe is unlawful, inappropriate or infringes third-party rights.
13. Custom Artwork and artistic interpretation
Our team may use manual and digital processes to prepare the Custom Artwork.
To produce an engraving that is clear and suitable for the selected pendant size, we may:
a. isolate the dog’s nose from the background;
b. simplify very fine lines;
c. strengthen visible lines;
d. remove shadows, fur or visual obstructions;
e. clean unwanted marks or image noise;
f. adjust contrast;
g. reposition or resize the artwork; and
h. omit details that cannot reasonably be engraved at the selected size.
These adjustments form part of the artistic and technical production process.
14. Artwork previews and approval
Unless the relevant product page or Order confirmation expressly states that an artwork-preview stage is included, we are not required to send the Custom Artwork to you for approval before Production begins.
Where we do send a preview or proof:
a. you must review it carefully;
b. you must check the layout, orientation, spelling and other details;
c. Production may begin once you approve it;
d. delays in providing approval may delay the Order; and
e. changes requested after approval may result in an additional charge.
Digital previews and mock-ups are illustrative. They may not reproduce the exact engraving depth, contrast, reflectivity, scale or finish of the physical Product.
15. Our intellectual property
All intellectual-property rights in the Store and our original business materials belong to us or our licensors, including rights in:
a. the Snootique name, branding and logos;
b. website text and layouts;
c. product photographs created by us;
d. design templates;
e. engraving methods;
f. production processes;
g. software and digital tools;
h. packaging designs; and
i. general artwork elements not originating from the Customer’s photograph.
Purchasing a Product does not transfer ownership of our production files, methods, software, templates or general design systems.
Where we provide a copy of the completed Custom Artwork to you, you may use it for personal, non-commercial purposes unless otherwise agreed in writing.
16. Placing an Order
Submitting an Order constitutes an offer to purchase the selected Product.
An automated Order-confirmation email confirms that we have received the Order. It does not necessarily mean that the Order has been finally accepted for Production.
We may reject or cancel an Order where:
a. payment has not been authorised or received;
b. a Product or required material is unavailable;
c. the information supplied is incomplete or incorrect;
d. we reasonably suspect fraud or unlawful activity;
e. there is an obvious pricing or product-description error;
f. the submitted photograph is unsuitable;
g. the requested design cannot reasonably be produced;
h. the requested content infringes third-party rights; or
i. we are unable to produce the Product safely or lawfully.
If we cancel an Order after receiving payment and the cancellation is not caused by a breach by the Customer, we will refund the relevant amount paid.
17. Order details and Customer errors
You must ensure that the following information is correct before submitting the Order:
a. your name and contact details;
b. your email address;
c. your delivery address;
d. the selected pendant;
e. the selected colour, finish, material or size;
f. the selected chain, where applicable;
g. the Dog-Nose Photograph;
h. the pet’s name or other wording, where applicable; and
i. any other customisation instructions.
You must contact us immediately if you discover an error.
Changes cannot be guaranteed after Custom Artwork preparation or Production has started.
We are not responsible for an error appearing on a Product where that error accurately reflects incorrect information, spelling, photographs or instructions supplied or approved by the Customer.
18. Prices
All prices are displayed in South African Rand unless otherwise stated.
The Product price, delivery fee and any other applicable charges will be displayed before you complete checkout.
We may change Product prices at any time. A price change will not affect an Order that has already been accepted and paid for, except where there is an obvious pricing error.
19. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that:
a. the payment information is accurate;
b. you are authorised to use the payment method; and
c. you authorise the relevant payment provider to process the transaction.
Payments may be processed by Shopify or another third-party payment provider.
We do not generally receive or retain your complete payment-card details. Payment information is processed in accordance with the relevant payment provider’s terms, privacy practices and security procedures.
An Order will not proceed to Production until payment has been successfully received.
20. Pricing and description errors
We take reasonable steps to ensure that Product information and prices are accurate.
If an obvious pricing or product-description error occurs, we may contact you and offer you the choice to:
a. continue with the Order at the correct price or on the corrected description; or
b. cancel the Order and receive a refund.
We will not substitute a materially different Product without your agreement.
21. Production time
Each pendant is individually illustrated, engraved, assembled and quality checked.
Please allow approximately 5 to 15 Business Days for Production.
The Production period begins only after we have received:
a. successful payment;
b. an acceptable Dog-Nose Photograph;
c. all required information; and
d. any required artwork approval.
Production times are estimates and may be affected by:
a. photograph quality;
b. replacement-photograph requests;
c. delays in receiving Customer information or approval;
d. order volumes;
e. material availability;
f. equipment maintenance or breakdown;
g. supplier delays; or
h. circumstances outside our reasonable control.
We will notify you of a material delay where reasonably practicable.
22. Delivery area
We currently deliver within South Africa unless the Store expressly provides otherwise.
We may decline or cancel an Order where we are unable to deliver to the address supplied.
23. Delivery timeframe
Once Production has been completed and the parcel has been dispatched, delivery will generally take an additional 2 to 5 Business Days.
Production and delivery periods are separate.
The expected total period is therefore:
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approximately 5 to 15 Business Days for Production; plus
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approximately 2 to 5 Business Days for delivery.
These periods are estimates unless we have expressly confirmed a guaranteed delivery date in writing.
24. Delivery information
You must provide a complete and accurate delivery address.
You must ensure that someone is available to accept the parcel where handover or a signature is required.
We are not responsible for delays caused by:
a. an incorrect or incomplete delivery address supplied by you;
b. an unavailable recipient;
c. unsuccessful delivery attempts;
d. circumstances outside the courier’s or our reasonable control; or
e. a failure by you to respond to the courier.
Where a parcel is returned because the address was incorrect, incomplete or unattended, you may be required to pay a reasonable redelivery fee.
25. Delivery risk
The Product remains at our risk until it has been delivered to and accepted by you or a person authorised to receive it on your behalf.
After accepted delivery, you are responsible for loss, theft, misuse or accidental damage to the Product.
Nothing in this section limits any right you may have where a parcel is incorrectly delivered or where valid proof of delivery cannot be provided.
26. Delivery delays and unavailable Products
If we are unable to complete or deliver the Order within the agreed period, we will contact you as soon as reasonably practicable.
You may agree to a revised date.
Where you do not agree to a revised date, or where applicable law permits cancellation, we will provide the remedy required by law.
If we cannot fulfil the Order because the Product or required material is unavailable, we will notify you and refund the amount paid within the period required by applicable law.
27. Personalised nature of the Product
Dog-nose print pendants and other photograph-based Products are made specifically according to the Customer’s requirements.
They are therefore Custom Products that cannot ordinarily be resold to another Customer.
The ordinary change-of-mind cooling-off right applicable to certain electronic purchases does not generally apply to goods that:
a. are made to the consumer’s specifications; or
b. are clearly personalised.
This exclusion does not remove any cooling-off right that may apply because of direct marketing or any other right that cannot lawfully be excluded.
28. Order changes and cancellations
You should contact us immediately if you wish to change or cancel an Order.
28.1 Before Custom Artwork preparation begins
We may accept a cancellation or change before Custom Artwork preparation or Production has started.
Where no custom work has commenced, we will ordinarily refund the amount paid, subject to any lawful and reasonable deductions that were clearly disclosed and actually incurred.
28.2 After Custom Artwork preparation begins
Once Custom Artwork preparation or Production has started, the Order cannot ordinarily be cancelled or changed because work has already been performed specifically for you.
We may, at our discretion, agree to a change where it is still technically possible.
Any approved change may result in:
a. an additional charge;
b. a new Production period; or
c. both.
Nothing in this section limits a statutory right that cannot lawfully be excluded.
29. Change-of-mind returns
We do not ordinarily accept returns or provide refunds merely because:
a. you changed your mind;
b. you no longer want the Product;
c. you ordered the incorrect colour, size, finish, pendant or chain;
d. you supplied the incorrect photograph;
e. you supplied incorrect wording or instructions;
f. you did not review the Order information before checkout; or
g. the Product contains minor variations inherent in the custom engraving and finishing process.
This is because each Custom Product is made specifically for the Customer and cannot ordinarily be resold.
30. Defective, damaged or incorrect Products
The personalised nature of a Product does not remove your statutory consumer rights.
Please contact us if the Product:
a. arrives damaged;
b. is defective;
c. is unsafe;
d. is not reasonably suitable for its ordinary intended purpose;
e. is materially different from the Product ordered;
f. does not reasonably conform to the material specifications of the Order;
g. contains an error caused by us; or
h. is not the Product you ordered.
Every Product is inspected before dispatch, but our quality-control process does not limit your statutory rights.
31. Six-month statutory warranty
Where the Consumer Protection Act applies, qualifying goods are subject to the statutory implied warranty of quality.
If, within six months after delivery, the Product fails to comply with the applicable quality standards, you may return it without penalty and at our risk and expense.
Subject to applicable law, you may direct us to:
a. repair the Product;
b. replace the Product; or
c. refund the price paid for the Product.
If a Product is repaired and the repaired failure, defect or unsafe feature is not remedied, or a further qualifying failure, defect or unsafe feature is discovered within three months after the repair, we will provide the further remedy required by applicable law.
This warranty does not cover damage caused after delivery by misuse, accidental damage, improper care or ordinary wear and tear.
32. Reporting a problem
To report a damaged, defective, incorrect or undelivered Order, contact:
Email: snootique.jewellery@gmail.com
Please include:
a. your full name;
b. your Order number;
c. a description of the issue;
d. clear photographs or video of the Product;
e. photographs of the packaging where relevant; and
f. any courier information or delivery label relevant to the complaint.
You should report visible courier damage as soon as reasonably possible, preferably within seven days after delivery, to assist us in investigating the matter.
A failure to report within seven days does not remove a statutory right that cannot lawfully be excluded.
You should retain the Product, packaging and courier label until the matter has been resolved.
We may request the return of the Product for reasonable inspection.
33. Customer-supplied errors
The following will not ordinarily constitute a Product defect where the completed Product accurately reflects the Customer’s submission:
a. an incorrect Dog-Nose Photograph;
b. an incorrect pet name;
c. a spelling error supplied or approved by the Customer;
d. incorrect customisation instructions;
e. an unsuitable photograph accepted at the Customer’s request after a quality warning; or
f. an incorrect Product option selected by the Customer.
Where reasonably possible, we may offer to remake the Product at an additional cost.
Any remake arrangement will be confirmed with you before further work begins.
34. Exclusions relating to wear, care and damage
Unless applicable law provides otherwise, the warranty does not cover damage caused by:
a. ordinary wear and tear;
b. scratches arising through normal use;
c. accidental impact or crushing;
d. misuse or improper handling;
e. loss or theft;
f. exposure to chemicals, perfumes, creams, cleaning products, chlorine or unsuitable moisture;
g. failure to follow care instructions;
h. excessive pulling or force applied to a chain, clasp or pendant;
i. unauthorised repairs or alterations;
j. damage caused by a child or animal; or
k. use of the Product for a purpose for which it was not designed.
These exclusions do not apply where the damage resulted from a defect that existed when the Product was supplied.
35. Product care
You should follow all care instructions supplied with the Product or displayed on the Store.
Jewellery may naturally show signs of wear over time.
To preserve the Product, you should:
a. store it in a clean, dry place;
b. avoid unnecessary contact with chemicals and cleaning products;
c. avoid exposing it to excessive force;
d. remove it before activities likely to damage it; and
e. clean it only using a method suitable for the relevant material.
36. Product safety
Jewellery and packaging may contain small components.
Keep pendants, chains, clasps and packaging away from babies, young children and animals where they may present a choking, swallowing or entanglement risk.
The Product is intended as jewellery for people.
Unless expressly stated otherwise, it is not intended to be used as:
a. a dog toy;
b. a pet collar attachment;
c. a pet identification tag;
d. a safety device;
e. a tracking device;
f. a medical device; or
g. a veterinary identification system.
37. Website availability and accuracy
We take reasonable steps to keep the Store available and its information accurate.
However, we do not guarantee that:
a. the Store will always be uninterrupted;
b. all technical errors will be corrected immediately;
c. every Product will remain available;
d. all device screens will display colours identically; or
e. every description will be free from minor typographical errors.
We may update, suspend or discontinue any part of the Store where reasonably necessary.
38. Third-party services and Shopify
The Store is hosted through Shopify and may rely on third-party service providers for:
a. website hosting;
b. payment processing;
c. customer communication;
d. analytics;
e. artwork or Production support;
f. cloud storage;
g. fraud prevention; and
h. courier and delivery services.
These service providers may process information necessary to provide their services.
Shopify and other third-party providers may have their own terms and privacy policies.
Shopify provides the e-commerce platform but is not the seller of the Snootique Products and is not a party to the contract between you and DecaSoft (Pty) Ltd.
39. Third-party links
The Store may contain links to third-party websites.
These links are provided for convenience and do not necessarily indicate that we endorse the relevant third party.
We are not responsible for the content, availability, security or privacy practices of third-party websites that we do not control.
You should review the relevant third party’s terms and privacy policy before using its services.
40. Privacy and personal information
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 and our Privacy Policy.
Personal information processed in connection with the Store may include:
a. your name;
b. email address;
c. telephone number;
d. billing information;
e. delivery address;
f. Order information;
g. customer-service communications;
h. device and website-use information;
i. the Dog-Nose Photograph; and
j. other files or information submitted in connection with an Order.
We may process this information to:
a. administer Orders;
b. create Custom Artwork and Products;
c. process payments;
d. arrange delivery;
e. provide customer support;
f. prevent fraud;
g. maintain security;
h. comply with legal and tax obligations;
i. resolve disputes; and
j. improve our Products and Store.
Further information about processing, retention, security, service providers and your rights is contained in our Privacy Policy.
41. Marketing communications
We may send transactional communications required to process an Order, including:
a. payment confirmations;
b. requests for photographs;
c. artwork communications;
d. Production updates;
e. delivery notifications; and
f. customer-support messages.
These transactional communications are necessary to fulfil your Order.
Marketing communications will only be sent where permitted by applicable law.
You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an existing Order.
42. Reviews and Customer submissions
Where the Store allows you to submit a review, photograph, testimonial or comment, you confirm that the submission:
a. is truthful and based on your genuine experience;
b. does not infringe another person’s rights;
c. does not contain unlawful or offensive material;
d. does not contain malicious software; and
e. does not disclose another person’s personal information without permission.
By intentionally submitting content for publication as a review or testimonial, you grant us permission to display, reproduce and format that content for purposes connected with the Store and our Products.
This section does not allow us to use private Order photographs for marketing without separate permission.
43. Prohibited conduct
You may not:
a. use the Store for an illegal or fraudulent purpose;
b. submit content that infringes another person’s rights;
c. provide false Order, account or payment information;
d. introduce viruses, malware or harmful technology;
e. interfere with the Store’s operation or security;
f. attempt to gain unauthorised access to our systems;
g. scrape or automatically extract Store content without permission;
h. copy or commercially exploit our intellectual property without permission;
i. impersonate another person; or
j. use another person’s payment details without authorisation.
We may restrict access, reject an Order or take appropriate action where we reasonably suspect prohibited activity.
44. Consumer warranties
We will provide our Products and related services with the level of quality, care and skill required by applicable South African law.
Nothing in these Terms excludes or limits:
a. the implied warranty of quality;
b. your right to safe and good-quality goods;
c. your right to goods that materially correspond with their description;
d. your rights regarding defective or unsafe goods; or
e. any other statutory right that cannot lawfully be excluded.
45. Disclaimer
Except for rights and warranties that cannot lawfully be excluded:
a. the Store is made available on an “as available” basis;
b. digital previews are approximate representations;
c. we do not guarantee that details not visible in the submitted photograph will appear in the engraving; and
d. we do not guarantee that the Product will be suitable for a special purpose unless you informed us of that purpose before ordering and we expressly confirmed its suitability.
46. Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect or consequential losses that were not reasonably foreseeable when the Order was placed.
For a claim that may lawfully be limited, our aggregate liability relating to an Order will not exceed the amount paid for that Order.
This limitation does not apply where liability cannot lawfully be excluded or limited, including liability arising from:
a. gross negligence or wilful misconduct;
b. fraud or fraudulent misrepresentation;
c. unsafe or defective goods where applicable law imposes liability;
d. death or personal injury where limitation is prohibited; or
e. a statutory consumer right or remedy.
47. Events outside our reasonable control
We will not be responsible for a delay or failure caused by circumstances outside our reasonable control, including:
a. natural disasters;
b. severe weather;
c. courier disruptions;
d. electricity or communications failures;
e. equipment breakdown despite reasonable maintenance;
f. strikes or industrial action;
g. government restrictions;
h. civil unrest;
i. supplier shortages;
j. widespread service outages; or
k. other events that could not reasonably have been prevented.
We will take reasonable steps to minimise the effects of the event and will communicate material delays where reasonably practicable.
This section does not remove a refund or cancellation right that applies where we cannot fulfil the Order.
48. Complaints
Please first submit any complaint to:
Email: snootique.jewellery@gmail.com
Include your Order number and sufficient details for us to investigate the complaint.
We will attempt to investigate and resolve the matter in good faith.
If the complaint cannot be resolved directly, you may refer the matter to an appropriate consumer-protection body, including, where applicable:
a. the Consumer Goods and Services Ombud;
b. the National Consumer Commission;
c. a provincial consumer protection authority;
d. another competent regulator or ombud; or
e. a competent court or tribunal.
Nothing in these Terms prevents you from exercising a statutory right to approach a regulator, ombud, tribunal or court.
49. Governing law
These Terms and all Orders are governed by the laws of the Republic of South Africa.
Subject to any statutory consumer right relating to jurisdiction, the courts of the Republic of South Africa will have jurisdiction over disputes arising from these Terms or an Order.
50. Changes to these Terms
We may update these Terms from time to time to reflect changes to:
a. our Products;
b. our business practices;
c. the Store;
d. service providers; or
e. applicable legal requirements.
The version applicable to an Order will generally be the version displayed when the Order was placed.
A material change will not retrospectively remove or reduce a right relating to an Order already accepted unless required by law.
The effective date displayed at the beginning of these Terms indicates when the latest version became effective.
51. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
52. No waiver
A failure or delay by us in enforcing a provision of these Terms does not constitute a waiver of that provision or any other right.
53. Assignment
You may not transfer your rights or obligations under an Order without our prior written agreement.
We may transfer our rights and obligations as part of a lawful sale, restructuring or transfer of the business, provided that this does not unlawfully reduce your consumer rights.
54. Entire agreement
These Terms, together with the following, constitute the agreement between you and us concerning the relevant Order:
a. the applicable product description;
b. your Order information;
c. the Privacy Policy;
d. the Shipping Policy;
e. the Refund Policy;
f. any Custom Artwork approval; and
g. any written variation agreed between you and us.
If there is a conflict between these documents, mandatory South African law will prevail.
55. Contact details
Questions about these Terms, an Order, delivery or a Product may be sent to:
Snootique
A trading name of DecaSoft (Pty) Ltd
Registration number: 2025 / 639770 / 07
Email: snootique.jewellery@gmail.com
Website: https://snootique.co.za
Physical business address: 3 Palmiet road, Stellenbosch 7600
Address for legal notices: 3 Palmiet road, Stellenbosch 7600